Hi, I'm Ivy Hao

a senior product designer based in NYC.

I'm currently working at ServiceNow Cloud Observability, solving complex problems to make software engineers' on-call and debugging experiences less hectic.

I thrive on simplifying complex technical challenges into intuitive user experiences. I value cross-functional collaboration, process refinement, and championing a design-led mindset to achieve impactful outcomes.

ServiceNow Cloud Observability
Web app, developer tool, correlations

Unified Correlations: Consolidated experience for root cause analysis

ServiceNow Cloud Obervability
Web app, developer tool, alerts, investigation

Continuously improving the quality of life of SREs

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Xant
Browser extension, CRM

Performance tracking for sales reps